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FEES AND CHARGES

Our fees and charges are dependent on the service provided and can range from ‘ zero fees ‘ to fixed charges and upfront fees. We are however willing to design a fee structure that best suits our clients’ needs for effective monitoring and cost control. Generally our fees for the various services are as follows:


DEBT COLLECTIONS – INDIVIDUAL AND CORPORATE DEBTS

We adopt a business friendly ‘ zero cost ‘ structure. Meaning if there is no debt recovery, we do not charge any fees. For all sums recovered, fees are levied based on a percentage of recovery. The percentage charged depends on the effort, age of debt, value of debt, skip tracing etc. Where legal recourse is required our clients are normally required to only pay out of pocket expenses and court fees. Our fees will be a percentage of the debt recovered to manage the legal process including paying the solicitor’s fees.

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ACCOUNT RECEIVABLE MANAGEMENT

Fees is dependent on the service required and can range from fixed charges based on number of transactions or headcount. Where debt collections and legal services are required our charges will be similar to those shown above.

See Debt Collections

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PERSONAL DEBT RESTRUCTURING

An upfront fee will be levied for this service as we need to review the individual’s debt and provide solutions including negotiating with lenders. In addition a percentage of the savings to the individual will be levied and where the percentage of savings exceed the upfront fee, only the difference need to be paid.

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INVOICE FACTORING

The fees and charges are determined on a case to case basis and are spelt out in the Factoring Agreement to be signed by both parties.


SYSTEM / SECURITY


VOICE LOGGER/ CALL CENTRE

Our voice logger records all calls between our staff and our client’s customers. A periodic review of all calls is made to ensure that all staff have acted professionally at all times. The recorded calls are also used as training tools to improve staff performance and productivity.

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ONLINE SYSTEM

We have invested extensively on IT systems and every staff has a PC making our operations paperless. Files assigned by our clients are sent to us via encrypted email and are immediately downloaded for processing. Our operating system provides comprehensive information to monitor customers’ status and tracking of payments. We are also able to provide reports to our clients to enable them to monitor our progress. We have inbuilt dialler and predictive dialler systems which enhances staff productivity and controls.


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BUSINESS CONTINUITY PLAN (BCP)
DISASTER RECOVERY PLAN (DRP)

The company has a fully documented BRP/ DRP in the event of natural disaster or other unforeseen circumstances whereby our office premises are either not accessible or unable to operate. We have an active BCP site which will able to support our branches to take over the functions normally carried out at the head office.

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SECURTY AND CONFIDENTIAL

We understand that our clients’ information and data provided to us are to be kept with upmost confidentiality. Accordingly, we have put in place controls, procedures, system enhancements etc, to ensure that each staff has only access to the information or data relevant to the staff’s work requirement. Our collections staff have been denied internet access and are unable to copy or download data from their computers or other devices eg thumb drives, disks etc. Mobile phones and ipads are not allowed and are deposited in the safe deposit boxes. Firewalls have been created to ensure confidentiality of clients’ information or data is maintained at all times. The latest version of antivirus has been loaded to all computers to protect against viruses, spyware, worms etc.

All our collection staff undergo pre-employment checks to ensure that we employ staff of good character and integrity. Further, we are located in Grade A office complex which provides security checks for all visitors, security cameras with 24 hour security.


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